The following is a simple guide to teach you how to submit a ticket when you have any issues related to the game. Hopefully it will be useful for you.
>Login the Game, tap the icon in the top-left corner.
>Click "System"at the middle Bottom
>choose “Contact us”
>Choose a “Qusetion Type”
>Fill in the Blanks
>Click “Submit” when finished. You have now successfully submitted a ticket/report.To view the status of your Ticket, proceed to the next step.
> Click "My Requests" to view all the tickets that are filed and to check their status.